For most convenience, we offer a 30 days money-back guarantee. The running term starts the moment you receive the product so you have as many as 30 days to check out the xportbuy.com . To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping will not be covered by xportbuy.com and all refunds will be issued within 5-7 business days ( not including holidays or weekends) of receipt of returned products.



WHO IS ELIGIBLE FOR A REFUND?


To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within 30 days of purchase) in certain situations, including:



-Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to xportbuy.com error are not refunded.



-Products showing excessive wear and tear. Products differ, but generally, wear and tear is considered excessive if the product is nearing the end of its practical use or just looks heavily-worn.



-Products with a missing label or label that has been defaced



HOW MUCH WILL CUSTOMERS PAY FOR RETURN SHIPPING?


No Cost when the product is incorrect, damaged by the carrier, or defective in another way.


But when the customer purchased the wrong product, it doesn't fit, or they no longer want the item. In this case In this case we charge 5 USD for return shipping.


HOW CAN CUSTOMERS RETURN PRODUCTS ?


After contacting at sales@xportbuy.com and receive our response, please do exactly following instructions:

Pack all the returned items, along with a print off of your confirmation of purchase email and the return label.

Go to local post office, or another courier, to ship the package to the provided address in your return label




HOW WILL CUSTOMERS GET THE RETURN LABEL ?


Download/print

WHAT IS THE RESTOCKING FEE? 

No restocking fee

 


EXCHANGES (IF APPLICABLE)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@xportbuy.com

Then send your item, you should mail your product to the provided address in your return label.




REFUNDS (IF APPLICABLE)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at  sales@xportbuy.com



CONTACT INFORMATION

Address: 532 N. Magnolia Ave #614, Anaheim ,CA 92801,USA

Phone : +1 213-731-2863


Email:  sales@xportbuy.com

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