Return & Refund Policy | Xport Buy – xportbuy

Xport Buy exists a 10days Return policy offers for all customers from your request the most items returns within 10days after the shipment. All returns products should be sent back to our warehouse.


HOW TO CANCEL AN ORDER

Order cancel only in one condition when your order status if not ready to ship.


ABOUT OUR 14 DAYS RETURN POLICY

In any situation you would like to return items back to us under 10Days Return Policy,please only use a trackable shipping service to have the parcel returned to avoid any loss or dispute.

To request a return,please visit the Xport Buy support portal.

The customer is responsible of any item for return during transit.Xport Buy will not be responsible for any return shipments that have been damaged or lost during transit.



    ADMINISTRATION OR RESTOCKING FEES


Reason For Return

Administration Fee

Restocking Fee

Accidental Order 

(including wrong purchase).

Yes,£15/E15/5GD30 Admin Fee.

Upto 20% of the item’s price if returned item condition does not meet the above.

Change of mind about the purchase(including the cancellation after the goods have been dispatched).

Yes,£15/E15/5GD30 Admin Fee

Upto 20% of the item’s price if returned item condition does not meet the above. 

Received faulty or defective items.

      NO

Upto 20% of the item’s price if returned item condition does not meet the above.

Wrong items delivered. 

              NO

Upto 20% of the item’s price if returned item condition does not meet the above.

Dead on arrival items.

            NO

Upto 20% of the item’s price if returned item condition does not meet the above.



ABOUT REFUND

When you will be receiving your returned parcel Xport Buy will issue a returned will in 30 business days.

A refund will be credited to the payment method used to your order.Refund notification email you will receive when refund is issued.

A full refund or replacement can be issued,subject to below condition:

-The item is bought from Xport Buy.

-You have submitted the return request via Xport Buy support Global.

-You have received  our permission for your request.

-Please you have returned your item with your video.

-Your item you have returned with the original packaging and in the condition as how you received it(including all accessories,all materials,price,taps,free gifts etc).

-The item is returned within 30 days after the request is authorized.

-The return reason is/are due to Xport Buy related issues.

   If administrative and restocking fees apply, it will be deducted from the refund of the order amount.

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